Psytech SA and Psytech Cape

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Clients who have had dealings with Psytech Cape, and then for some reason need to use certain services of Psytech South Africa, sometimes seem baffled by the fact that Psytech SA does not seem to know about them, and require them to apply for account facilities or be treated as a cash client. We are sorry if this makes you feel unwelcome, we assure you your business is truly valued. The fact is, Psytech SA and Psytech Cape are separate entities. The two companies have an agreement that Psytech Cape will support clients in a given area. But in terms of the size and scope of the operations, there is a huge difference. Babette is a director of Psytech Cape, and we realise she gives her clients outstanding service. She also reaps the benefits directly. Psytech SA’s consultants are employees, and we have to respect their rights under the Basic Conditions of Employment Act. Thus, if you send in a request for a quote at 22h30 to Psytech SA, and you haven’t received a response when business opens the next day (and you are used to that speed of response from Psytech Cape), we are sorry. Babette is hyper-efficient, we know. But we serve over 1000 clients at Psytech SA and hence there has to be some red tape, simply because we can’t know everybody personally. We don’t like it either, but it is a symptom of the different scales at which the two companies operate.